Job Description

Web designer

Open

A superb opportunity has arisen for a Web Designer to join One Call Insurance – a well-established, rapidly expanding Insurance Broker operating for over 25 years. As a Web Designer you will be responsible for designing our various websites, digital assets and online customer experience. The role involves research, design, prototyping, multi variant testing and analysis/evaluation to ensure digital/non digital customer interactions are user-friendly and intuitive to bring positive impact on customer conversion and retention.

 

As a permanent employee we will provide you with the following additional benefits:

  • Free on-site gym access
  • Free on-site parking
  • Subsidised staff canteen
  • One Call events such as ‘a day at the races’
  • Annual leave amounts to 20 days plus bank holidays (increasing up to 25 days)
  • ”Star of the Month” and One Call leader-board schemes and bonus incentives
  • Additional benefits based on time served such as car allowance, free breakdown cover, health Insurance, and free travel insurance
  • Workplace pension contributions
  • Home working available with a requirement to be in the office one week in three

 

Experience

We’re looking for an experienced web designer who has an interest and flare for UI/UX design.  This role will suit someone who is ambitious, wants to make a difference and ready to take the next step in their career.

 

  • Proficient in Adobe Creative Suite and Microsoft Office
  • Skills in web design/IA/user experience tools
  • Experience of test and learn principles with examples
  • Experience and expertise in agile design and development methodologies
  • Experience of researching and analysing user behaviour and interpreting back to actionable tasks designed to improve sales conversion
  • Evidence of understanding on customer audience segmentation and the impact in web development/design
  • An eye for clean and artful design, superior visual design skills, be able to translate high-level requirements into impactful interface designs with focus on balancing customer needs, business drivers and technical possibilities
  • A working knowledge of Google Analytics and Google Tag Manager
  • Experience in using multi-variant testing tools such as VWO or Optimizely
  • Knowledge interpreting website recording tools such as Smartlook or Hotjar
  • Experienced in HTML, CSS, JavaScript
  • Front-end developer skills would be advantageous

What skills do you need?

  • Analytical and creative and able to grasp user needs, make data led recommendations to solve problems
  • Strong design skills with a keen interest in the latest in UI developments
  • Able to conceptualise and design best-practice, intuitive solutions that meet customer and business objectives
  • High level of attention to detail
  • Strong communication skills with the ability to communicate and influence at all levels of the organisation
  • Experience of using the full Adobe suite

 

Duties include

  • Provide a customer focused digital service and customer centric digitisation across business and development teams
  • Conduct user interviews, customer care colleague interviews and user behaviour analysis
  • Customer-centric approach to web design that continually improve our core digital user journeys and how our customers flow through them
  • Maximise customer experience while also delivering commercial benefits
  • Design wireframes, build prototypes, guide user research
  • Understand key digital/non-digital customer interactions to build customer experience and encourage a positive impact on customer conversion and experience
  • Journey mapping, user research/testing, information architecture, competitor analysis, product wireframes, interactive prototypes, motion and UI design
  • Effectively collaborate with stakeholders to understand and unite business objectives with custom

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