Job Description

Breakdown and Accident Recovery Advisor


Call Handlers – Breakdown & Accident Team

Work Hours:Full time – Permanent – average 42 hrs per week- Shifts will be on a 4-on, 4-off basis working 12 hour shifts (06.30 – 18.30 and 18.30 – 06.30).

Salary: Grade 1- £18,000 Grade 2 – £19,000 Grade 3-£20,000 (can qualify within 3 months) + £100 monthly attendance bonus + Comprehensive benefits, please see below

Benefits: Paid overtime at £15p/hr, monthly Lottery Scheme (jackpot currently £1500.00), workplace pension contributions.

Place of Work: First Point, Balby Carr Bank, Doncaster DN4 5JQ

Start Date: Immediate

We are looking for dynamic and hardworking individuals to join our exciting, fast paced and buzzing environment. Your career starts here.

Additional benefits

  • £100 Monthly Attendance bonus, plus a 6 monthly £200 attendance bonus (£1,600 total annual attendance bonus)
  • Free Gym access
  • Free on-site parking
  • Subsidised staff canteen
  • One Call Events such as ‘a day at the races’
  • Annual leave amounts to 25 days plus bank holidays.
  • ”Star of the Month” and One Call Leader-board Schemes and bonus incentives
  • Additional benefits based on time served such as Car Allowance, Free Breakdown cover, Health Insurance, Free Travel Insurance.
  • Workplace pension contributions.
  • Internal Progression


No experience is required as a comprehensive induction is provided and full training will be given.

What being a Call Handler on the Breakdown & Accident Team involves…

Being part of the One Call Group that is a rapidly expanding local business with great opportunities for committed individuals. You would be joining our newly created Breakdown & Accident Team, taking on an important new role in this expanding area of our business, and to be considered you must be very customer focussed, have a proactive attitude to work, a keen eye for detail and a methodical approach to work.

Our Company has strong values in which our staff are continually improving and delivering with passion through effective team work. We offer a vibrant and supportive environment; our offices are open plan with managers and individuals working alongside each other to give our staff the best start to their career.

Duties include

  • Coordinating the Breakdown and Accident recovery process for our customers from start to finish
  • Providing front line support for our customers in the event of a breakdown or accident, ensuring we deliver a quick and efficient service for them and keep them informed at all times
  • Liaising with Recovery Agents to ensure effective recoveries as quickly as possible and to our required standards
  • Maintaining great relationships with our customers and agents
  • Using good judgement to prioritise customer vehicle recovery scenarios and to provide the right information at the right time
  • Maintaining an accurate and detailed log of all the work carried out
  • Working with managers to develop and update an effective database of suppliers and helping with feedback on service level agreements
  • Liaising with claims teams and other internal teams where appropriate
  • Liaising with directors and external companies
  • In order to cover the demand for this 24 hour, 365 day operation the roles will be shift based and will offer a rewarding work pattern

What skills do you need?

  • Good telephone manner with a passion for helping customers
  • Ability to work to targets
  • Confident communicator both written and verbal
  • Attention to detail
  • Computer Literate
  • Ability to use good judgement to prioritise scenarios and to work quickly and accurately
  • Have an analytical approach to work
  • Appropriate training will be given on the relevant systems used

Job Type: Full-time

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